Our Mission

At Contack, our mission is to transform frustration into delight for all of the stakeholders in the customer support industry, from companies outsourcing their customer service operations, to agents, to end customers.
Founded at MIT by MBAs with a range of experiences in the industry, Contack has developed a cloud-based support service and staffing platform with three objectives:


Develop a large network of experienced customer support agents to provide on-demand staff augmentation for BPOs and call center agencies

Provide a flexible and highly scalable, customer support service to business which may not have the experience, resources or time to scale or build their own in-house customer support team

Create home-based, employment opportunities for our agents that put them in control of their own careers

Our Team

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Randy Markush-Hallman

Co-Founder

Randy Markush-Hallman is the Co-Founder of Contack. He has extensive experience in human capital strategy and operations as well as customer experience design. Randy is an MBA Candidate at the MIT Sloan School of Management, and previously worked as a Human Capital Consultant at Deloitte.

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Alessandro Conti

Co-Founder

Alessandro Conti is the Co-Founder of Contack. Alessandro is an MBA Candidate at the MIT Sloan School of Management, and previously worked at BCG Bain & Co. and Covisian.